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Index2019-02-04T19:46:57+00:00

IT Support Outsourcing

Business driven IT outsourcing that goes beyond day to day IT support. Encompassing IT strategy and ongoing management we reduce your costs and improve your IT.

Going beyond day to day IT Support

  • Gain tighter control over your IT support costs
  • Give CNC total responsibility (managed IT Support) or allow us to complement your internal resources
  • Full SLA’s in place, including 2 hour response which YOU can track
  • ServerCare for inclusive server support including monitoring
  • ServiceDesk, inclusive user support including asset tracking and audits
  • PrePay for adhoc use of our IT support services; use us as you need us
Read more…

Disaster recovery & backup

40% of all SMB’s will go out of business if they cannot get to their data in the first 24 hours after a crisis – our Disaster Recovery (DR) and backup solutions ensure your company won’t meet this fate.

Disaster Recovery Services

  • CNC Off-Site Backup –
    protecting your Data with remote storage at a dedicated Data Centre, from £75 a month
  • CNC Off-Site Disaster Recovery Service –
    protecting your site with remote backup of servers to protect against disasters such as fire or flood
  • CNC Off-Site Server Recovery
    protecting your servers with local restore of systems available in under an hour
  • Mimecast –
    protecting your email; archiving and immediate recovery of email functionality in the event of an Exchange server failure
Read more…

Technology solutions

Once we understand what IT your business needs we can turn to an extensive portfolio of products, software and hardware to deliver a customised solution that meets your specific requirements.

  • Microsoft Gold Partner, full range of operating system solutions available
  • Virtualisation, reducing server management and support costs with VMWare
  • Citrix Silver Solution partner, remote working solutions using the market leaders products
Read more…

Business Broadband Services

Without the Internet access that broadband provides the day to day operations of a small businesses can grind to a halt. CNC’s services, including ADSL, redundant broadband and leased lines provide reliable high speed access for our clients.

Having a “redundant” broadband service means having more than one broadband service available which will automatically switch from one to the other to optimise your connection to the Internet. If one service fails or is disrupted you can be assured of a reliable internet connection through the other route. This is know as internet connection redundancy.

Business broadband Services Provided:

  • CNC Internet – let us manage your domains, hosting and mail forwarding
  • CNC Broadband – a range of ADSL 2 + and FTTC/FTTP services including leading edge Infinity with inclusive support
  • Leased Lines – where maximum uptime is required and ADSL can’t deliver due to line quality
Read more…

Following a server disaster, CNC worked with this Utility Provider to get their systems back on track and make sure they stay there

THE REQUIREMENTS

This utility services provider had a major IT outage with their servers and following a quick recovery by CNC we were handed the ongoing support and management of their IT infrastructure.
CNC were also tasked with consolidating the IT across the two main sites, aligning IT to the business strategy and implementing Disaster Recovery Safeguards across the infrastructure.
Working closely with the MD, CNC are responsible for ensuring the IT keeps pace with the longer term business plans.

THE SOLUTION

Consolidation of key applications via redeployment to head office with Citrix remote access for other sites.
Implementation of a stable and high bandwidth WAN link using leased lines for access to key applications across the company.
Rolling out a High Availability and Disaster Recovery infrastructure including Remote Data Backup, Server and Email DR, Redundant Firewalls, UPS backup in event of power outage.

THE TECHNOLOGY

  • CNC ServerCare
  • Consultancy
  • New Server Installs
  • 2nd Site disaster recovery (DR)
  • 2nd Site database (DB)

THE RESULTS

More reliable and stable systems.
Standardisation and improvements in performance for remote access which unites the company across all sites.
Redundant infrastructure to guard against single points of failure and ease disaster recovery.
Peace of mind for senior business executives.
A strategic approach to IT which allows it to keep pace with the business.

Working with this recruitment consultancy, CNC introduced leading edge technology to refresh their IT and bring it line with the business

THE REQUIREMENTS

This leading recruitment consultant based in and around London, was in the process of expanding their company overseas. Running alongside this business strategy was a plan to bring their IT in line via a refresh.
Key applications were to be used by two UK offices (with expansion planned in the next two years) and a number of international sites which were to launch in a matter of months. As such, it was imperative that the new IT architecture was the right one to ensure a smooth company transition.
The incumbent IT supplier recommended a straight like for like replacement of the current IT with servers based at the same location. CNC took a different tack, we understood that the company was evolving and perhaps the IT requirements had changed.
We took the time to understand where the company was and where it was headed. We invested our time in face to face meetings, with our Technical Services Director in discussions with their Directors.

THE SOLUTION

Our resultant proposition was a new single server running virtual versions of the current physical servers. This would be relocated to our dedicated Data Centre, which would provide high speed and reliable application availability across the entire organisation including the International offices.
As it is critically important for effective user access across all sites, we proposed an upgrade to the Terminal Server to 2008. This allowed us to increase the memory and enhance its performance.
In addition we also installed a Citrix application on this server to further improve performance. This software has been proven to improve performance considerably compared to using Terminal Services only. The improved interface means that the use of applications – whether remote or local – is seamless to the user.
By moving the core of the inter office network to a high bandwidth Data Centre we were able to retire expensive SDSL lines that were previously in place between the UK offices. These were replaced with leading edge Infinity broadband with increased speed for a fraction of the cost.

THE TECHNOLOGY

  • Virtualisation
  • Citrix
  • Cloud Computing
  • CNC ServerCare
  • CNC ServiceDesk
  • Consultancy
  • New server install
  • CNC Broadband

THE RESULTS

The use of virtualisation to consolidate hardware reduces the initial capital outlay for the project and reduces ongoing support costs for the systems.
The user experience has been improved with standardisation of the interface and high performance access via a relaible and secure link.
The solution was designed with upgradability and flexibility in mind to ensure it continues to keep pace with the business.

With systems key to operations, CNC were asked to implement Disaster Recovery and Data Backup processes to reduce the risk of business downtime

THE REQUIREMENTS

This Electrical Maintenance company based in London required an upgrade of their aged IT and someone to manage it for them.
As a result of expansion the new multi-site company was leaving the legacy IT infrastructure behind.
As the IT became increasingly critical to the business guaranteed uptime and recovery from disaster was required.

THE SOLUTION

CNC installed leading edge systems and provided on-going management and support.
IT was consolidated to head office with Remote Desktop Services used for guaranteed remote application access across all sites.
A CNC Disaster Recovery Solution at our Data Centre was put into place to ensure systems could be restored with 4 hours of any outage or local site disaster.
Tape backup of data was replaced with an automated Remote Backup solution requiring no manual intervention.

THE TECHNOLOGY

  • CNC ServerCare Plus
  • CNC ServiceDesk Plus
  • CNC Off-Site Disaster Recovery Service
  • CNC Off-Site Backup
  • CNC Broadband
  • Microsoft Remote Desktop Services

THE RESULTS

Key systems and data are protected against local and site disasters giving peace of mind to business execs and minimising business downtime.
IT and applications are now aligned to the new distributed organisation and management can more effectively manage all employee use of systems.
System management is consolidated and centralised thereby reducing on-going support costs.

Working with CNC since 2007, the company outsourced their entire IT, with around 60 users, to CNC.

THE REQUIREMENTS

Following resignation by the then incumbent IT Manager the Chief Executive was faced with a decision as to whether to continue with an internal resource or outsource
There were reservations as to whether an external supplier could deliver the service levels and personal attention that they believed an internal staff member could deliver.

THE SOLUTION

After an initial audit of the systems the client visited the CNC offices to observe how we carry out our day to day activities.
They were impressed by the structure, systems and processes we have in place and this went a long way to alleviating their concerns.
We found many deficiencies in the systems – a classic symptom of the IT not keeping pace with the business, and the IT manager unwilling or unable to advise on ongoing upgrades and evolution of the systems.
Following some interim consultancy to stabilise and improve the security of the systems CNC began acting as the outsourced IT department via our ServiceDesk following strict Service Level Agreements for activities.

THE TECHNOLOGY

  • ServerCare Gold
  • ServiceDesk +
  • CNC Broadband
  • New Server Installs

THE RESULTS

CNC are accountable for all activities on the clients systems and the SLA’s coupled with reporting processes allows the client to track the performance versus objectives.
Over the last 4 years the systems have become more stable, reliable and on-going costs have been contained.
As a result of standardisation, IT issues have dramatically reduced. Subsequently, service levels have actually improved versus that delivered by the ex IT Manager.

CNC install Disaster Recovery and Archiving to ensure this client’s Email is Always On

THE REQUIREMENTS

This firm of solicitors based in Brighton and Hove places a great deal of dependence on their email system. Much of their work involves communication and a large proportion of this is carried out via email.
A regulatory requirement also exists for the company to retain email for a defined period and they have found this difficult to manage due to storage restraints and general email management. In addition outages of the email system have proved to be considerably disruptive to the business operations.
The client required a more effective email system that would meet their business requirements of email archiving and, in the event of a disaster to the email server, to have in place a backup solution that will allow them to continue email operation with minimal disruption.

THE SOLUTION

In line with this brief, CNC recommended our Hosted MailGuard solution which intercepts every single email sent and received in and out of the organisation and stores them in their original form at a secure dedicated data centre.
These emails, which are archived for up to 10 years, are searchable by key members of the organisation at any time.
MailGuard also has comprehensive business continuity functionality built into the solution. Should the main Exchange server fail, emergency email facilities for all users are instantly available and appear seamless to users. Employees can send and receive email the same way they did before the disaster.

THE TECHNOLOGY

  • CNC MailGuard

THE RESULTS

This solution, offered as an annual fee per user, instantly resolved two major issues for the client –
No disruption to email operations in the event of a disaster to the main server.
Guaranteed storage of all emails for a predefined period to satisfy regulatory requirements and to allow management to track and manage email correspondence.

After being let down by another provider, this manufacturer brought in CNC to turn the IT around

THE REQUIREMENTS

This multi-site manufacturer were faced with their internal IT resource moving into another role. Subsequently, they were looking to outsource management and support of the key system areas to compensate for these staff changes.
An external IT support company was brought in but did not improve the situation with support regarded as reactive.
Management believed fire-fighting was taking place with the current supplier not addressing any of the fundamental problems that existed within the infrastructure.
As such the systems were not improving with a big disconnect between the IT and business. The internal staff, who wanted their responsibilities to be reduced, were finding they were spending even more time dealing with issues!

THE SOLUTION

Following an extensive review we advised the client to shore up some glaring deficiencies with regards to security and data backup. We have implemented time lines for modifications and upgrades to ensure the IT keeps in line with the business.
This is complemented by regular scheduled board level discussions, held with CNC’s Technical Services Director to brief client Directors on development and on-going requirements.

THE TECHNOLOGY

  • ServerCare Gold
  • ServiceDesk +

THE RESULTS

Client Execs can now focus on their business rather than the IT as they have placed responsibility for their systems in the hands of CNC.
With our formal Service Level Agreements and reporting tools in place they can be assured that we are meeting their expectations at all times.
Reactive fire-fighting of IT issues has been replaced with a proactive approach that is designed to prevent issues before they become problems.

Going beyond the Cloud Computing hype to deliver a solid business led IT solution

THE REQUIREMENTS

This national charity for disadvantaged young people is located across 30 + sites around the UK. Each of these requires access to applications that are key to day to day operations. Reliable bandwidth and systems uptime was key to success.
The existing systems, based at one of the office locations, were unable to meet these demands.

THE SOLUTION

Due to the distributed nature of the business and its impact on the IT, CNC advocated a move of the entire IT infrastructure to one of our Data Centres (Cloud Computing Services). This provides guaranteed bandwidth for all users across the company to ensure application uptime.
All of the servers were virtualised to consolidate the hardware and minimise the space and power consumption. All of the offices were reconfigured to access their systems and data from this central location (“The Cloud”).
The project included the implementation of a CNC hosted online backup solution as well as centralised web access and filtering. CNC also provide on-going support, monitoring and management of the systems along with 2nd line support for all users across the company network.

THE TECHNOLOGY

  • CNC Managed Cloud Infrastructure
  • CNC ServerCare
  • CNC Broadband
  • New Server Install
  • Server Virtualisation

THE RESULTS

For a simple monthly fee the client now has a reliable system delivering fast application access to all users across the company. Due to the dedicated facilities at the Data Centre system uptime has increased.
Executives no longer have to worry about managing and maintaining the systems and can leave this to CNC whilst they concentrate on running the business. As a result ongoing support and management costs have decreased.

Using Hybrid solutions to get the benefits of both Cloud and on premise IT

THE REQUIREMENTS

This storage solutions company needed to replace their existing server which had reached the end of its useful life.
CNC was brought in to advise on options for a new system whilst taking into account new technology such as Cloud Computing which may be appropriate.

THE SOLUTION

Following a review of the business and how they work, CNC recommended a move to a hybrid hosting/ on premise solution.
This proposition keeps a local server for file/ print and other daily processes but removes some of the key day to day applications, in this case Email, and puts them in the hands of a hosted provider such as Microsoft to operate and manage.
The client now pays a simple monthly fee for each user which they can add or remove as needed on a monthly basis.

THE TECHNOLOGY

  • Hosted Exchange
  • CNC ServerCare
  • New Server Install

THE RESULTS

We were able to introduce a cheaper, smaller server significantly reducing the initial capital costs for a new solution. In addition the complexity of the local infrastructure is reduced with a corresponding decrease in install time and ongoing support costs.
The Hosted Exchange application is upgraded as new versions become available, so the client will always be in possession of the latest software.

Bringing IT up to speed with the business

Business Alignment

Virtualisation, Cloud and Citrix Working For The Business

Business LED IT

Guarding against server and site disaster

Disaster Recovery

Port facility outsources entire IT for 60 users

Full Outsourcing

Solicitors sort out their email once and for all

Mail Archiving

From reactive fire-fighting to proactive IT Management

Partial Outsourcing

National Charity moves to the Cloud

Cloud Computing

Hybrid Solutions – the best of both worlds

Hybrid Computing

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Analyse

Recognise your needs

You tell us all about your business; your current position and resources; operating challenges and goals. We help you to identify the key capabilities you need to achieve your business strategy.

  • Initial meeting
  • IT and business audit, comprising
    • system review
    • penetration testing
    • PC audit
    • user audit and questionnaire
  • Create audit report with recommendations
Read more…

Align

Connect business & tech

We strengthen the link between your IT and your business; aligning business and IT strategy. We go beyond mere support and partner with our clients, taking responsibility and providing ongoing insight.

  • Identifying where the technology should be located
  • Presentation of solution
  • Board level workshop and interactive session
Read more…

Implement

Provide effective systems

We translate your requirements into flexible, dynamic systems, run trials, and then implement your chosen solution. And our technology preference is always based simply on whatever suits you best.

  • Project planning
  • Hardware and software procurement
  • System and server build
  • Installation
  • Testing and quality assurance
Read more…

Manage

Relentless performance

We offer full or selective outsourcing services. Everything from day-to-day fault management and systems monitoring, to high-value services like asset tracking and pre-emptive problem resolution.

  • Incident management
    (IT support role)

    • day-to-day support
    • service level agreement management
  • Problem management
    (IT manager role)

    • root cause analysis
  • Strategic management
    (IT director role)

    • IT strategy
    • planning
    • budgeting
Read more…

Discover the Advantages of a True VoIP IP PBX3CX Phone System

3CX Phone System for Windows is an award-winning software-based IP PBX that replaces traditional proprietary hardware PBX. It is based on the SIP standard and supports most popular SIP phones, VoIP Gateways, VoIP service providers and PSTN phone lines. It is easy to manage by system administrators as it integrates well with Windows Network infrastructure.

“We have been very pleased with the overall capability of the 3CX telephone system within our business. With a Windows-based system, we have control over the phones and don’t have to pay for support from our old provider.”

Read more

Graham Lind
Gary Jowett

Graham Lind

Technical Services Director

For the last 12 years Graham has been in charge of evolving the Technical Services Department with continual investment in systems, processes and people. In addition to planning CNC’s IT infrastructure he can also be found interacting with our customers face to face.Where possible Graham makes a point to visit all of our client sites to get a feel and understanding for their IT needs first hand. For our fully managed accounts he will meet with executives on a regular basis in an ‘IT Director’ capacity.

With 32 years’ experience in the IT industry, 22 of which as a co-Director, Graham can offer both commercial/ business and technical expertise. This puts him in an ideal position to advise businesses on their current and future IT needs.

grahaml@cnc-ltd.co.uk

Gary Jowett

Sales & Marketing Director

Gary is responsible for the smooth running of the sales and marketing department where the emphasis is on keeping our clients happy and bringing on board new customers that share our vision of business led IT.In 1996 Gary staged a management buyout of CNC who, along with his co-director, shared a vision to transform the company into a service based business with customer focus at its core. He has 32 years’ experience in the IT sector and has recently been responsible for driving forward our new brand and marketing strategy which will take the company forward in 2016 and beyond.

Gary is still heavily involved with our customers on a daily basis and should you wish to discuss your IT requirements he would be only too happy to take your call.

garyj@cnc-ltd.co.uk

We are a well-established IT and Technology company with offices in Shoreham-by-sea, West Sussex.

Due to further expansion we are currently looking to fill the following roles within CNC.

  • Helpdesk Technician for the Service Desk

This position is an office based role.

  • Escalation Technician for the Service Desk

This position is mainly an office based role but also may require on-site attendance from time to time.

  • Field Service Engineer

This position is mainly on-site attendance.

If you are interested in any of these roles please send your CV and a covering letter to cv@cnc-ltd.co.uk

USB-C supercharges data transfer

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Stop using IE warns Microsoft

By |18th March 2019|Uncategorised|

Businesses still using Internet Explorer should face the fact that Microsoft does not want them to use it anymore. Microsoft’s worldwide lead for cyber security, Chris Jackson has gone on record to explain [...]

O2 to launch 5G this year

By |11th March 2019|Uncategorised|

O2’s launching 5G services this year ahead of its rivals. However, will businesses in the South East benefit? The mobile network operator has said that Belfast, Cardiff, Edinburgh and London will be the [...]

Good patch management’s vital

By |4th March 2019|Uncategorised|

Making sure all your company’s software is up-to-date is essential for the secure and efficient running of your business. However, proper “patch management” is often poorly practised by many organisations and for many [...]

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sales@cnc-ltd.co.uk
01273 386 333

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Computer & Network Consultants Ltd.
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Company No. 3105747
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© 2017 CNC

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Southern office

Unit 9 Riverside Business Centre
Brighton Road
Shoreham-by-Sea
West Sussex
BN43 6RE

London office

495 Green Lanes
Palmers Green
London
N13 4BS

Data centre

Spectrum House
Maidenhead
United Kingdom

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Provision of IT Infrastructure and Support Services

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Information Security Management for IT Support & Consultancy, Disaster Recovery & Backup, Technology Solutions, Internet Connectivity Solutions.

Certificate Number: SNR 37116843/15/I

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