Click on the arrow for our Products and Services or Call us on 0845 0700 585

IT Support and Outsourcing IT Support and Outsourcing                 

   - Telephone & remote helpdesk support

   - Open 7:30am -8:00pm with the option for 24x7 support

   - On-Site Service & 24 x 7 Monitoring

Apple Mac Support Apple Mac Support                                 

   - Telephone & Remote Support

   - Integration with Microsoft networks

   - Apple trained technicians

Off-Site Data Backup Off-Site Data Backup                            

   - Daily backup to data centre

   - File recovery via web interface

   - Eliminates the need for tape

Disaster Recovery Disaster Recovery                                  

   - Local server imaging solution

   - Offsite server imaging

   - DR and business continuity planning

Mobile and Remote Access Mobile and Remote Access                   

   - Home & remote working

   - Windows remote desktop

   - Citrix solutions

Cloud e-Mail Archiving Cloud e-Mail Archiving                            

   - 10+ years email archiving

   - Stored Offsite at a UK data centre

   - Business continuity via webmail

Internet Connectivity Internet Connectivity                            

   - ADSL, LLU & fibre broadband

   - Ethernet first mile & leased lines

   - Website filtering

Cloud and Hosting Cloud and Hosting                                   

   - Hosted Exchange & Office 365

   - Data centre server hosting

   - Web hosting & domain names

Installation and Infrastructure Installation and Infrastructure             

   - IT strategy & design planning

   - Project scheduling and management

   - Onsite implementation

 IT Hardware and Software                    

   - PCs, laptops, tablets & Macs

   - SAN & networking equipment

   - Asset & software inventory

Virtualisation Virtualisation                                           

   - Server & desktop virtualisation

   - Server migrations & consolidation

   - Simplified IT systems & management

Security Security                                                       

   - Anti-Virus/Spyware & spam solutions

   - Penetration testing, encryption

   - Firewalls & SSL Certificates

The services we provide

IT Support Outsourcing

Business driven IT outsourcing that goes beyond day to day IT support. Encompassing IT strategy and ongoing management we reduce your costs and improve your IT.

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Going beyond day to day IT Support

  • Gain tighter control over your IT support costs
  • Give CNC total responsibility (managed IT Support) or allow us to complement your internal resources
  • Full SLA’s in place, including 2 hour response which YOU can track
  • ServerCare for inclusive server support including monitoring
  • ServiceDesk, inclusive user support including asset tracking and audits
  • PrePay for adhoc use of our IT support services; use us as you need us

Disaster recovery & backup

40% of all SMB’s will go out of business if they cannot get to their data in the first 24 hours after a crisis – our Disaster Recovery (DR) and backup solutions ensure your company won’t meet this fate.

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Disaster Recovery Services

  • 2nd Site Data Backup –
    protecting your Data with remote storage at a dedicated Data Centre, from £50 a month
  • 2nd Site Disaster Recover
    protecting your site with remote backup of servers to protect against disasters such as fire or flood
  • 2nd Site Server Recovery –
    protecting your servers with local restore of systems available in under an hour
  • 2nd Site MailGuard –
    protecting your email; archiving and immediate recovery of email functionality in the event of an Exchange server failure

Technology solutions

Once we understand what IT your business needs we can turn to an extensive portfolio of products, software and hardware to deliver a customised solution that meets your specific requirements.

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  • Microsoft Gold Partner, full range of operating system solutions available
  • Virtualisation, reducing server management and support costs with VMWare
  • Citrix Silver Solution partner, remote working solutions using the market leaders products

Business Broadband Services

Without the Internet access that broadband provides the day to day operations of a small businesses can grind to a halt. CNC’s services, including ADSL, redundant broadband and leased lines provide reliable high speed access for our clients.

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Having a "redundant" broadband service means having more than one broadband service available which will automatically switch from one to the other to optimise your connection to the Internet. If one service fails or is disrupted you can be assured of a reliable internet connection through the other route. This is know as internet connection redundancy.

Business broadband Services Provided:

  • CNC Internet – let us manage your domains, hosting and mail forwarding
  • CNC Broadband – a range of ADSL services including leading edge Infinity with inclusive support
  • Leased Lines – where maximum uptime is required and ADSL can’t deliver due to line quality

Our business process for IT Outsourcing Support and Business Continuity

ANALYSE

Recognise your needs

You tell us all about your business; your current position and resources; operating challenges and goals. We help you to identify the key capabilities you need to achieve your business strategy.

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  • Initial meeting
  • IT and business audit, comprising
    • system review
    • penetration testing
    • PC audit
    • user audit and questionnaire
  • Create audit report with recommendations

ALIGN

Connect business & tech

We strengthen the link between your IT and your business; aligning business and IT strategy. We go beyond mere support and partner with our clients, taking responsibility and providing ongoing insight.

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  • Identifying where the technology should be located
  • Presentation of solution
  • Board level workshop and interactive session

IMPLEMENT

Provide effective systems

We translate your requirements into flexible, dynamic systems, run trials, and then implement your chosen solution. And our technology preference is always based simply on whatever suits you best.

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  • Project planning
  • Hardware and software procurement
  • System and server build
  • Installation
  • Testing and quality assurance

MANAGE

Relentless performance

We offer full or selective outsourcing services. Everything from day-to-day fault management and systems monitoring, to high-value services like asset tracking and pre-emptive problem resolution.

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  • Incident management
    (IT support role)
    • day-to-day support
    • service level agreement management
  • Problem management
    (IT manager role)
    • root cause analysis
  • Strategic management
    (IT director role)
    • IT strategy
    • planning
    • budgeting

What we do for you *** CNC has now been awarded ISO 9001 accreditation ***

Strengthen your hand

Our focus is providing the systems infrastructure that you need to drive your business forward. We listen closely to what you want to achieve and deliver effective solutions that grow with your business.

Make it easy

We can design, supply, configure, install and support everything you need, whether based at your premises or off-site in the cloud. You can run your business while we run your technology.

Improve performance

Using bespoke CNC tools, we can constantly monitor your systems, pre-emptively solve any problems, ensure maximum availability of your critical business resources and improve operating performance.

Navigate the future

With over 15 years experience our skills enable us to complement or even become your IT department. We deliver day-to-day operational support, and offer long-term strategic planning for your evolving requirements.

3CX Phone System

Discover the Advantages of a True VoIP IP PBX - 3CX Phone System

3CX Phone System for Windows is an award-winning software-based IP PBX that replaces traditional proprietary hardware PBX. It is based on the SIP standard and supports most popular SIP phones, VoIP Gateways, VoIP service providers and PSTN phone lines. It is easy to manage by system administrators as it integrates well with Windows Network infrastructure.

“We have been very pleased with the overall capability of the 3CX telephone system within our business. With a Windows-based system, we have control over the phones and don’t have to pay for support from our old provider.” - Brian Dunn, Agilis

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MEET THE DIRECTORS

Graham Lind
Gary Jowett

Graham Lind

Technical Services Director

For the last 8years Graham has been in charge of evolving the Technical Services Department with continual investment in systems, processes and people. In addition to planning CNC's IT infrastructure he can also be found interacting with our customers face to face.

Where possible Graham makes a point to visit all of our client sites to get a feel and understanding for their IT needs first hand. For our fully managed accounts he will meet with executives on a regular basis in an 'IT Director' capacity.

With 27 years' experience in the IT industry, 18 of which as a co-Director, Graham can offer both commercial/ business and technical expertise. This puts him in an ideal position to advise businesses on their current and future IT needs.

grahaml@cnc-ltd.co.uk

Gary Jowett

Sales & Marketing Director

Gary is responsible for the smooth running of the sales and marketing department where the emphasis is on keeping our clients happy and bringing on board new customers that share our vision of business led IT.

In 1995 Gary staged a management buyout of CNC who, along with his co-director, shared a vision to transform the company into a service based business with customer focus at its core. He has 26 years’ experience in the IT sector and has recently been responsible for driving forward our new brand and marketing strategy which will take the company forward in 2014 and beyond.

Gary is still heavily involved with our customers on a daily basis and should you wish to discuss your IT requirements he would be only too happy to take your call.

garyj@cnc-ltd.co.uk

What our clients say

On behalf of all the management team, It has been a painless transfer over and we couldn't be happier with the service from everyone at CNC.

Recruitment consultancy based in London

Your guys were brilliant and after few weeks gone I can now say you have done a great job... I am very pleased with the result.

International Office Furniture Manufacturer

We have been particularly impressed with the response to the unforeseen issues yesterday.

Fastener Manufacturer based around the UK

You did a very thorough job, with just a few minor issues to resolve, much to my relief!

Chemicals Distributor based in Surrey

Just wanted to pass on my thanks for the work you have carried out over the last 2 weeks. Your engineer has been a pleasure to work with.

Pharmacy based in Brighton

I have been very happy with the manner in which the whole process has been conducted - it appeared seamless.

International Staffing Group

Just to let you know I have received feedback from some of our members of staff and they have told me how co-operative and supportive you have been.

Southern based Auction House

Thank you and all of your team for your excellent attention to our business. You have already proved that outsourcing can work.

Southern based shipping port

You were very quick to understand the situation and resolved the issues within a few minutes.

Southern based services company

Jobs at CNC

We are a well-established IT and Technology company with offices in Shoreham-by-sea, West Sussex.

Due to further expansion we are currently looking to fill the following roles within CNC.

  • 1st Line Helpdesk Technician for the Service Desk
  • 2nd Line Helpdesk Technician for the Service Desk
  • This position is mainly an office based role but also may require on-site attendance from time to time.

    If you are interested in this role please send your CV and a covering letter to cv@cnc-ltd.co.uk

     

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