Our business process for IT Outsourcing Support and Business Continuity

ANALYSE

Recognise your needs

You tell us all about your business; your current position and resources; operating challenges and goals. We help you to identify the key capabilities you need to achieve your business strategy.

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  • Initial meeting
  • IT and business audit, comprising
    • system review
    • penetration testing
    • PC audit
    • user audit and questionnaire
  • Create audit report with recommendations

ALIGN

Connect business & tech

We strengthen the link between your IT and your business; aligning business and IT strategy. We go beyond mere support and partner with our clients, taking responsibility and providing ongoing insight.

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  • Identifying where the technology should be located
  • Presentation of solution
  • Board level workshop and interactive session

IMPLEMENT

Provide effective systems

We translate your requirements into flexible, dynamic systems, run trials, and then implement your chosen solution. And our technology preference is always based simply on whatever suits you best.

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  • Project planning
  • Hardware and software procurement
  • System and server build
  • Installation
  • Testing and quality assurance

MANAGE

Relentless performance

We offer full or selective outsourcing services. Everything from day-to-day fault management and systems monitoring, to high-value services like asset tracking and pre-emptive problem resolution.

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  • Incident management
    (IT support role)
    • day-to-day support
    • service level agreement management
  • Problem management
    (IT manager role)
    • root cause analysis
  • Strategic management
    (IT director role)
    • IT strategy
    • planning
    • budgeting