We have added some new features to the CNC portal to help our customers engage with us more and to provide further information for us, so that we can see how we are performing. New "ANALYSIS" option This option allows you to see Service Request statistics in a graphical format with the following information: • Service Request Statistics
• Service Request Response Times
• Top Raisers Of Service Requests
• Top Root Cause Totals You can enter specific date ranges to enable you to compare different periods. STAFF option - Meet our friendly, helpful team!We now have over 40 dedicated staff members at CNC. Check some of them out via the "STAFF" menu option! If you’re not familiar with the benefits of using the CNC Portal, here’s a quick guide to get you started: • Support Emails Go here to choose which types of email you receive from our support team. You’re in control. • Contract & Renewal Information This is very helpful for working out your IT costs. See all your renewal and contract items with both the contract expiry date and invoice periods. There is also an option to email yourself a copy. • Service Requests There is an advanced search function to find specific Service Requests plus we have added a button so you can process starters and leavers. • Contact Management This option allows you to add, remove and change the details of your employee contacts. We have recently added a "Furlough" status. The other support levels are: - Main Contact - currently available and the highest level of contact. Able to manage the account and authorise change and expenditure.
- Supervisor – can raise service requests on behalf of a delegate
- Support - allows a user to log a service request for themselves
- Delegate – can only have a service request raised by a supervisor, or by the Main Contact, on their behalf
There are several other fields. One of these allows you to nominate someone as a Human Resources user, who can process leavers and starters, but has no other privileges. You can also specify which contact(s) is present at review meetings and which contact(s) should receive daily Service Request updates and reports. • Leavers & Starters Leavers and starters can be processed by selecting a staff member from the staff list and completing some questions. New starters can also be processed through this option. • Portal Documents A useful list of troubleshooting and setup documents. • Sales Invoices Copies of sales invoices can be downloaded. If you would like us to talk you through the CNC Portal, please do not hesitate to contact us on 01273 384100 or email us at sales@cnc-ltd.co.uk. We hope you’ve enjoyed reading this newsletter and picked up some useful info. Do get in touch with your feedback and any ideas for future articles. We love to hear from you. Call us on 01273 384100 or email us at sales@cnc-ltd.co.uk. | 