CNC Newsletter Issue 5 2020

Welcome to our newsletter.

We hope you are enjoying the summer weather and the easing of lockdown. It’s been a long time!

This month we’re sharing some feedback from our recent questionnaire about the effectiveness of our response to the Covid-19 pandemic. And we’re also updating you on our Customer Portal. We’ve been improving it so that it’s easier for you to use. And easier for us to see how we’re doing.

If you would like more information on any of our products or services, do get in touch on 01273 384100 or email us at sales@cnc-ltd.co.uk.

CNC Covid-19 Response Feedback Questionnaire

We would like to thank all our customers who completed the recent Covid-19 Response feedback questionnaire.

Here are the results :

96% were happy with the way CNC helped their staff to work remotely from home.

98% were happy with the service received from us during the peak of the pandemic.

92% were pleased with the response time to service issues.

98% said they were likely to recommend us to another company.

All good news! 56% said the pandemic had highlighted some areas of their IT and telecoms services which would be resolved with some further investment in their systems.

For some customers, the pandemic has shown them conclusively that they need to move to a more adaptable phone system, one which allows you to answer and divert calls when not in the office. Also, a lack of video conferencing software and equipment for all employees have held some of our customers back with online meetings. Some customers also reported that not being able to process online bank payments to suppliers had been an issue.

Business Continuity Plan Test Success

We recently tested our Business Continuity Plan and are delighted to report that it held up exceptionally well. The only issue which arose was the need to provide a small number of staff with office chairs and extra monitors because they are so used to working with two screens.

We have tested our Business Continuity Plan in parts before but this was the first full test, so the successful outcome was very pleasing.

If you need help with your Business Continuity Plan do not hesitate to contact us on 01273 384100 or email us at sales@cnc-ltd.co.uk and we will take you through all the options available.

LATEST BLOG POSTS

FLEXIBILITY BUG BITES UK WORKERS

Working from home during the pandemic has made many people reluctant to go back to their workplaces on a full-time basis despite an easing of the UK lockdown rules. Click here for more

CYBER ATTACKS SOAR DURING THE PANDEMIC

Covid-19 is causing a surge in cybercrime as hackers use various techniques to steal data and disrupt organisations. Click here for more

New Improved CNC Customer Portal

We have added some new features to the CNC portal to help our customers engage with us more and to provide further information for us, so that we can see how we are performing.

New "ANALYSIS" option

This option allows you to see Service Request statistics in a graphical format with the following information:

• Service Request Statistics
• Service Request Response Times
• Top Raisers Of Service Requests
• Top Root Cause Totals

You can enter specific date ranges to enable you to compare different periods.

STAFF option - Meet our friendly, helpful team!

We now have over 40 dedicated staff members at CNC. Check some of them out via the "STAFF" menu option!

If you’re not familiar with the benefits of using the CNC Portal, here’s a quick guide to get you started:

• Support Emails

Go here to choose which types of email you receive from our support team. You’re in control.

• Contract & Renewal Information

This is very helpful for working out your IT costs.

See all your renewal and contract items with both the contract expiry date and invoice periods. There is also an option to email yourself a copy.

• Service Requests

There is an advanced search function to find specific Service Requests plus we have added a button so you can process starters and leavers.

• Contact Management

This option allows you to add, remove and change the details of your employee contacts.

We have recently added a "Furlough" status.

The other support levels are:

• Main Contact - currently available and the highest level of contact. Able to manage the account and authorise change and expenditure.
• Supervisor – can raise service requests on behalf of a delegate
• Support - allows a user to log a service request for themselves
• Delegate – can only have a service request raised by a supervisor, or by the Main Contact, on their behalf

There are several other fields. One of these allows you to nominate someone as a Human Resources user, who can process leavers and starters, but has no other privileges.

You can also specify which contact(s) is present at review meetings and which contact(s) should receive daily Service Request updates and reports.

• Leavers & Starters

Leavers and starters can be processed by selecting a staff member from the staff list and completing some questions. New starters can also be processed through this option.

• Portal Documents

A useful list of troubleshooting and setup documents.

• Sales Invoices

Copies of sales invoices can be downloaded.

If you would like us to talk you through the CNC Portal, please do not hesitate to contact us on 01273 384100 or email us at sales@cnc-ltd.co.uk.

We hope you’ve enjoyed reading this newsletter and picked up some useful info.

Do get in touch with your feedback and any ideas for future articles. We love to hear from you. Call us on 01273 384100 or email us at sales@cnc-ltd.co.uk.

To contact us please call us on 01273 384100 or email us at sales@cnc-ltd.co.uk.

Our mailing address is:

CNC House, Lady Bee Enterprise Centre, Albion Street, Southwick, BRIGHTON, BN42 4BW

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