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Escalation Technician – Uckfield

We are looking for an experienced and dynamic person to be based in Uckfield providing desktop, server and networking support.

The candidate must meet the following criteria:

  • A sound understanding of IT and IT terminology, including all windows server and workstation products
  • Possess a willingness to learn and co-operate as part of a team
  • Have confidence working in a busy often hectic environment
  • Excellent telephone manner is required along with friendly customer service skills
  • Attention to detail
  • A logical approach to problem solving coupled with common sense
  • Good communication, literacy and organisational skills
  • Punctuality, staff must be ready to work by their start time and willing to be flexible with their working arrangements
  • Ideally live within a 30 minute commute of Uckfield
  • Ideally has previously worked for a computer Managed Service Provider
  • Have a clean driving licence and be able to commute on a regular monthly basis to our Southwick office.

Responsibilities will include:

  • Logging all incidents via an automated ticketing system
  • To support the IT Systems Manager with day to day IT issues and to be responsible for providing technical support for company users
  • Response to user problems/requests, carry out repairs/fixes and escalate where necessary
  • To upgrade or replace equipment where necessary
  • Provide IT inductions and training on logging into systems for both new and existing staff in the company where applicable
  • To diagnose, resolve and assist in the maintenance, installation and repair of the company’s IT facilities to ensure continuity of service
  • To be able to set up and configure new laptops, desktops, mobile phones and other IT equipment and install authorised software and to disable expired accounts in accordance with HR requirements for new and existing users
  • Troubleshoot any network connectivity issues
  • To carry out any other reasonable duties as requested by the company
By |2019-12-16T17:31:21+00:0016th December 2019|Comments Off on Escalation Technician – Uckfield

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