We are pleased to announce the launch of the new CNC Portal which is your window into how we’re doing.
Many IT suppliers do not provide their clients with sufficient information on what they have done and are doing with your network.
This is because such an insight can be damaging to those companies who are not performing to the standards they should be or want to hide the true cost of support from the customer.
You can trust CNC
You can rely on CNC to do our job and now we are proving our ability to deliver by providing true visibility into what and how we are doing when it comes to supporting your IT.
As part of the ‘New CNC’ launch, we have invested heavily in our internal systems and our customers now have direct access to reports, service requests, stats and financial information from within a secure web portal.
Putting you in the driving seat
At any one time you have the answers to questions such as:
• How many calls have been placed?
• How quickly do CNC respond?
• Are they hitting their Service Level Agreement?
• What areas of the network are causing us most trouble and are these being addressed?
• What is the status of current and outstanding calls?
• How many calls have been logged and for what?
• What invoices have been raised and for what?
You can now measure our performance at any time
This means we are now more accountable for what we do than ever before – with services measured against Service Level Agreements (SLA’s) and customer feedback mechanisms after each and every call/ action.
We will be calling you over the next few weeks to discuss the new Portal features and talking you through its use. To access the Portal please click on the link at the top of the main home page of our website and request a password to allow access to your account. If you require any help please do not hesitate to contact us on 0845 0700 585.