ServiceDesk Increasingly, employees are becoming more reliant on a PC to facilitate their daily workload. Any disruptions to this availability can cause delays and bottlenecks in business processes. Being unale to print, access certain files, send e-mails and access business applications can become a headache. Many smaller companies cannot justify the expense of dedicated on-site personnel to handle such issues. One option is to outsource to a specialist provider such as CNC. ServiceDesk is CNC’s dedicated support offering for non mission-critical elements of the network, such as workstations. Using CNC’s Support Desk – a dedicated infrastructure comprising of helpdesk technologies, software and technicians – ServiceDesk provides guaranteed response telephone and remote support for a set fee per user per month. The CNC support desk is staffed by permanent help desk technicians supported by one of our senior engineer team. Process and strategy is overseen by the Technical Director, ensuring customers are dealt with as effectively as possible and our systems and processes are constantly updated. CNC technicians use leading edge remote support tools to enable them to dial in and control the PC remotely. In our experience 90% of incidents can be resolved quickly and easily via this method. Where on-site backup resource is required, senior engineers are on hand for customer site visits.