ServerCare
As business become more reliant on IT, they become dependent on the network server. Server downtime equates to business down-time and lost revenues.
CNC understand that the mission critical nature of the server needs to be treated as a priority. In response, CNC have developed ServerCare.
A dedicated server support service, ServerCare provides the highest levels of service, ensuring peace of mind at a fixed price.
ServerCare comprises:
- Priority telephone response via the CNC Support Desk
- Deployment of remote support tools for rapid diagnosis and fix
- ServerGuard - proactive Server Monitoring, diagnosis and fix service
- Escalation to Rapid Response On-site engineers if required
- Fixed fee per annum
- Full parts & labour included in the price
- Annual site visits
To accommodate the individual needs of our clients, ServerCare is available in 4 grades - Bronze, Silver, Gold and Platinum with varying service levels and service components.
If you would like further information on the full range of ServerCare options then please email us at sales@cnc-ltd.co.uk.
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